Frequently Asked Questions
Questions to ask the homecare agency who wants to serve your loved one…
1. Are you license and insured?
A: Yes, Caring Hearts Home Health Solutions LLC is licensed by the Maryland Department of Health and Mental Hygiene, office of health care quality in Delmarva/ PA Area.
2. How are your caregivers screened and selected?
A: Caring Hearts Home Health Solutions LLC’s management staffs interview each caregiver that we employ. We require our caregivers to have a satisfactory local background check, TB clearance, First-aid and CPR training, Driver’s License, Social Security Card, Resume, and our agency conducts a national background check on each employee.
3. Who pays for homecare services?
A: Caring Hearts Home Health Solutions LLC methods of reimbursement for our Homecare services are through Private Pay, Long-Term Care Insurance, Worker’s Compensation and Aid and Attendee Program for Veterans.
4. Staff availability to work?
A: Caring Hearts Home Health Solutions LLC Caregivers are available 24 hours a day 7 days a week, 365 days a year including holidays.
5. Do I receive a copy of my rights and responsibility, complaint procedures, and privacy notices?
A: During an initial assessment, Caring Hearts Home Health Solutions LLC Registered nurse will discuss client’s rights and responsibility, complaint procedures, privacy notices and copy will be given to client and/or family.
6. How soon can services start for my loved one?
A: Services can begin as soon as a care plan is written by our Caring Hearts Home Health Solutions LLC Registered nurse. A care plan will provide descriptions of services to be rendered by our caregivers.