Frequently Asked Questions
Questions to ask the homecare agency who wants to serve your loved one …
1. Are you license and insured?
Yes, Caring Hearts Home Health Solutions LLC is licensed by the Maryland Department of Health and Mental Hygiene, Office of Health Care Quality in Delmarva/ PA Area.
2. How are your caregivers screened and selected?
Caring Hearts Home Health Solutions LLC’s management staffs interview each caregiver that we employ. We require our caregivers to have a satisfactory local background check, TB clearance, First-aid and CPR training, Driver’s License, Social Security Card, Resume, and our agency conducts a national background check on each employee.
3. Who pays for homecare services?
Caring Hearts Home Health Solutions LLC methods of reimbursement for our Homecare services are through Private Pay, Long-Term Care Insurance, Worker’s Compensation and Aid and Attendee Program for Veterans.
4. Staff availability to work?
Caring Hearts Home Health Solutions LLC Caregivers are available 24 hours a day 7 days a week, 365 days a year including holidays.
5. Do I receive a copy of my rights and responsibility, complaint procedures, and privacy notices?
During an initial assessment, Caring Hearts Home Health Solutions LLC Registered nurse will discuss client’s rights and responsibility, complaint procedures, privacy notices and copy will be given to the client and / or family.
6. How soon can services start for my loved one?
Services can begin as soon as a care plan is written by our Caring Hearts Home Health Solutions LLC Registered nurse. A care plan will provide descriptions of services to be rendered by our caregivers.
Caring Hearts Home Health Solutions LLC provides in-home care services to clients and equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected class, characteristic or practice, in compliance with all applicable federal, state and local laws. This website only provides a general description of caregiver duties. Interested individuals should directly contact Caring Hearts Home Health Solutions LLC Home Office (443) 500- 0802 / (443) 484-2036 for detailed information for your particular circumstances.